*PLEASE NOTE: Due to the impact of COVID-19, deliveries may take longer than usual. Thank you for your understanding*

All orders are shipped from our warehouse in Adelaide, Australia, with Australia Post. 

LOCAL SHIPPING

  • Australia

  • INTERNATIONAL SHIPPING

  • International Shipping
  • Singapore
  • Taxes & Duties

  • OTHER

  • Tracking
  • Where Is My Package?
  • Gift Cards
  •  

    Local Shipping

    AUSTRALIA

    All orders ship via Australia Post. Full tracking is provided.

    < $50 AUD Flat rate $10 standard shipping 5-7 business days
    > $50 AUD Free standard shipping 5-7 business days
    Express Shipping Flat rate $20 AUD 1-3 business days 

     

    *Please note: Processing/delivery times do not include weekends or public holidays.

    International Shipping

    SINGAPORE

    All orders ship via Australia Post. Full tracking is provided.

    < $50 AUD Flat rate $10 AUD standard shipping 5-12 business days
    > $50 AUD Free standard shipping 5-12 business days
    Express Shipping Flat rate $20 AUD 3-7 business days 

     

    *Please note: Processing/delivery times do not include weekends or public holidays.

    INTERNATIONAL

    All orders ship via Australia Post. Full tracking is provided.

    < $200 AUD Flat rate $20 standard shipping
    > $200 AUD Free standard shipping
    Express Shipping Flat rate $40 AUD 

     

    Delivery times may vary due to customs and import regulations. We are not responsible for shipping delays due to custom holds. Please refer to the following table

    Standard Shipping Express Shipping
    New Zealand 5-12 business days 3-8 business days
    Asia Pacific 6-15 business days 3-6 business days
    United Kingdom 8-15 business days 6-10 business days
    Europe 8-20 business days 7-13 business days
    North America & Middle East 10-20 business days 7-15 business days
    Rest of World 12-20 business days 8-15 business days

     

    *Please note: Processing/delivery times do not include weekends or public holidays.  

    TAXES & DUTIES

    For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. The customer will be responsible for any customs or import charges. VOHCO does not cover or include this in our shipping charges.

    *Please note: If you choose to reject/refuse delivery due to customs fees there will be a $20 AUD return fee deducted from your refund to cover return shipping.

     

    TRACKING

    Tracking is available for all domestic and international orders.

    Please allow 24 hours for processing orders and to receive tracking number/confirmation of order shipment.

    We are not liable for wrong information given to us when shipping information is asked at checkout point. If you do not provide the right shipping address we are not required to refund. Please make sure all of your shipping information is correct before finalising your order.

    TRACK YOUR ORDER HERE

    Where is my package?

    If you find that your package is taking longer than expected, please email us at vohco@vohco.com to receive a delivery estimate. Please keep in mind that weekends and public holidays do not count as business days.

    Lost Packages 

    If an item is lost, it is the responsibility of the customer to locate the item once it has arrived in the country outside of Australia. We use Australia Post and all packages are fully trackable with a tracking number we provide. If you are not available to sign for your package you are responsible for arranging another time with your local post office to pick up your item. If your package is returned to us you will need to pay for shipping again to have it resent out.

    Gift cards

    Gift cards are sent online and may be used immediately after purchase.